Shipping & Returns

Shipping rates

• Shipping is a flat $75 per machine within the contiguous United States.
• Orders of 10 machines or more ship free.
• Shipping to Alaska, Hawaii, and U.S. territories may cost more. We will contact you with a quote before charging any additional amount, and you can cancel for a full refund instead.
• We do not currently ship internationally.

Processing and delivery

Orders are typically processed within two business days. Once your order ships, we will email tracking information. Delivery time depends on the carrier, your location, and order size; larger multi-unit orders may ship on a freight service and require a delivery appointment.

Because charging stations contain lithium-ion batteries, they ship under carrier rules for battery shipments. This occasionally adds a day or restricts certain expedited services.

Sales tax

Sales tax is calculated from your shipping destination and applied where we are obligated to collect it. The tax shown in your order summary is the amount charged. If you are a reseller with a valid exemption certificate, contact us before ordering so we can review it.

Damaged or missing shipments

Inspect your shipment when it arrives. If anything is damaged in transit or missing, email support@cardinalcharging.com within 7 days of delivery with your order number and photos of the packaging and the affected equipment. Photos are what let us file a carrier claim, so please send them before discarding the box. We will repair, replace, or refund the affected units at no cost to you.

Returns

Unused equipment in its original packaging may be returned within 30 days of delivery. To start a return, email us for a return authorization; shipments sent back without one cannot be processed.

• Return shipping is the buyer's responsibility unless the item arrived damaged or defective.
• Equipment that has been deployed, installed at a venue, activated on the network, or shows wear beyond inspection is not eligible for return.
• Returns arriving incomplete, damaged, or without original packaging may receive a partial refund reflecting the reduced condition.
• Original shipping charges are non-refundable except where the item was damaged or defective.

Refunds

Approved refunds are issued to the original payment method once we receive and inspect the return. Expect the credit to appear within five to ten business days of inspection, depending on your bank or card issuer.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. If it has not shipped yet, we can usually cancel it for a full refund. Once it has shipped, the return process above applies.

Warranty claims

Defects that appear after the return window are handled as warranty claims rather than returns. See the warranty section of our Terms of Service, then contact support with your order number and a description of the problem.

Contact

For anything shipping or returns related, reach us at support@cardinalcharging.com or (614) 382-2149.